Refund policy

RETURN & REFUND POLICY

ALL SALES ARE FINAL

We do not accept returns or exchanges because of a change of mind, an incorrect color or quantity ordered by the customer, or other personal preferences.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We will assist you if your order arrives damaged, defective, or different from what you ordered. Please contact us through our Contact page within 7 calendar days of delivery.

Your request should include:

• Your order number
• A description of the issue
• Clear photographs of the product and its packaging

Please do not return an item before receiving return instructions from us.

APPROVED CLAIMS

After reviewing the information provided, we may offer a replacement or refund for an approved claim. When a return is required because an item is damaged, defective, or incorrect, SilkBloomFloral will provide instructions and cover the approved return shipping cost.

NON-ELIGIBLE CLAIMS

The following are not normally considered product defects:

• Minor color differences caused by lighting or screen settings
• Petals or stems that require gentle reshaping after shipping
• Normal variations in handmade or artificial floral products
• Damage caused after delivery through use, alteration, improper storage, or incorrect handling

REFUNDS

Approved refunds are issued to the original payment method. After a refund is issued, the time required for it to appear in your account depends on your bank or payment provider.

This policy does not limit any rights you may have under applicable law.